Exchange policy
Exchanges & returns
At CONVOY, all sales are final.
We do not offer returns or exchanges.
This is because our products are primarily one-of-a-kind vintage pieces, each with its own story, condition, and character. Due to the individual nature of each item, we cannot offer refunds or swaps once a purchase is made.
How we help you choose confidently
To ensure you make a decision confidently, we inspect each item carefully and provide everything you need to know before you make a purchase. Every product comes with a detailed description, close up images, exact measurements, and a transparent grading system. This ensures you know the fit, look, and condition of each piece.
NO surprises, NO confusion, NO sugarcoating — just clarity.
Something not as expected?
If you’ve received a product and believe something wasn’t clearly communicated, feel free to reach out to us on the Contact Us page. We take accuracy and transparency very seriously.